Refund & Cancellation Policy

We know plans change. This policy explains what happens if you need to cancel or reschedule a ride, tour, program or consulting service with Clear Paths Experiences.

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How booking works

 

We do not take payments on our website. Every booking starts with an email and a custom quote. Once you accept the quote, we confirm your date by email and send an invoice.

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[If a deposit is used:] A deposit of [25%] is due to hold your date. The balance is due [on the day of the program / within 14 days of the invoice].

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If you cancel a ride, tour or program

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Here’s what happens, based on how much notice you give us:

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• 14 or more days before: You get a full refund [minus the deposit].

• 7 to 13 days before: You get a 50% refund, or you can move to a new date at no cost.

• Less than 7 days before: There is no refund, but we will try to find you a new date.

• No-show: There is no refund.

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Please cancel by email so we both have a record. The date we receive your email is the date we use.

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Changing your group size

 

Please let us know about any changes to your group as soon as you can.

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• Fewer people: If you tell us less than 7 days before, the price will not change.

• More people: We'll do our best to make room and update your invoice.

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Weather and safety

 

Safety comes first. If weather, trail conditions, smoke or another safety concern means we can't run your program, we will cancel. You can choose:

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• A new date at no extra cost, or

• A full refund

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Light rain is part of being outside. We may still run the program in light rain. We will let you know as early as we can.

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If we cancel

 

If Clear Paths has to cancel for any reason, such as illness or an emergency, you will get a full refund or a new date. Your choice.

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Trail design and consulting

 

Consulting projects are different because the work starts before the final report.

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• Each project has its own written agreement that lists the steps and payment dates.

• If you end a project early, you pay for the work done up to that date.

• Payments for work already finished are not refundable.

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Leaving early

 

If a participant chooses to leave a program early, or is asked to leave for safety reasons (see our Terms & Conditions), there is no refund for the unused part.

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How refunds are paid

 

We send refunds the same way you paid, such as e-Transfer or cheque, within [14] days.

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Questions?

 

Email Adrian Alphonso at clearpaths.trails@gmail.com or clearpaths.booking@gmail.com.

We're happy to talk it through.