Privacy Policy

Clear Paths Experiences ("Clear Paths," "we," "us") respects your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe. It applies to our website, clearpathsexperiences.ca, and to the emails you send us.

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We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

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What we collect

 

We only collect what we need to answer your questions and plan your program.

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• Information you give us. When you email us or fill out our quote request form, you may share your name, email, phone number, organization, group size, dates, location and goals.

• Program details. If you book with us, we may ask about ages, riding experience, accessibility needs, emergency contacts or health details that affect safety. We only ask for what we need.

• Website information. Our site is hosted by Wix. Wix automatically collects basic information like your browser type, device, pages visited and general location. This helps us see how the site is used.

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We do not take online payments, so we never collect credit card information through our website.

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How we use your information

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• To answer your questions and send you a quote

• To plan and deliver your ride, tour, program or consulting project

• To keep participants safe

• To send invoices and keep business records

• To improve our website

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We will not sell, rent or trade your information. We will not send you marketing emails unless you ask to receive them.

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Cookies

 

Cookies are small files saved on your device when you visit a website. Our site uses cookies set by Wix so the site works properly and so we can see basic visitor numbers. You can choose your cookie settings using the banner on our site, or turn off cookies in your browser. Some parts of the site may not work as well without them.

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Who we share it with

 

We only share your information when we need to:

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• Service providers that help us run the business, such as Wix (our website) and Google (our email). Their servers may be outside Canada, including in the United States. Your information may then be subject to the laws of those countries.

• We may share your information with partners on your program, such as a venue or community partner, only when needed to deliver your booking.

• When the law requires it, or in an emergency to protect someone's safety.

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Photos

 

[If Adrian takes photos:] We sometimes take photos during programs to share our work. We will always ask before we take or share a photo of you. You can say no at any time. We will not post photos of children without written permission from a parent or guardian.

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How long we keep it

 

We keep your information only as long as we need it to serve you, keep business records, or meet legal and tax rules. After that, we delete it safely.

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How we protect it

 

We use password-protected accounts and trusted service providers to keep your information safe. No website or email is 100% secure, so please don't send sensitive details like health information by email unless we ask for them.

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Your choices

 

You can ask us to:

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• See the information we have about you

• Fix information that is wrong

• Delete your information, unless we must keep it by law

• Stop contacting you

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To make a request, email us. We will reply within 30 days.

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Children

 

Our website is not meant for children under 13. Parents or guardians should contact us on behalf of young people.

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Changes to this policy

 

We may update this policy from time to time. The newest version will always be on this page, with the date it was last updated.

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Contact us

Questions or concerns about your privacy? Email Adrian Alphonso at clearpaths.trails@gmail.com or clearpaths.booking@gmail.com.

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If we can't solve your concern, you can contact the Office of the Privacy Commissioner of Canada.